9. Supplier operations
9.8. 8D management
The 8 Disciplines (8D) process is a problem management tool popularly used in responding to customer returns or issues. Its effectiveness stems from the fact that it incorporates all the important aspects of problem management, i.e., containment of the problem, root cause analysis, problem correction, and problem prevention. The output of an 8D process is the 8D report, the format of which follows the steps of the 8D process. Below is the basic outline of an 8D process/8D report.These phases are as follows:
- Discipline 1. Form the Team
- Discipline 2. Describe the Problem
- Discipline 3. Contain the Problem
- Discipline 4. Identify the Root Cause
- Discipline 5. Formulate and Verify Corrective Actions
- Discipline 6. Correct the Problem and Confirm the Effects
- Discipline 7. Prevent the Problem
- Discipline 8. Congratulate the Team
8D consists of 2 parts, including performance and error reporting.
a- Error Reporting
ID : It is a unique record number created by the system.
Customer : Company manufactured parts
State : The last situation of the production or the project process.
Part Code : Code of the manufactured part
Part Name : Name of the manufactured part
Response date,Result date: Response date and result date fields
b- Performance reporting
ID : It is a unique record number created by the system.
Customer : Company manufactured parts
State : The last situation of the production or the project process.
Part Code : Code of the manufactured part
Part Name : Name of the manufactured part
Response date, Result date 1, Response date 2, Result date 2, Response date 3, Result date 3 : Response date and result date fields.
Description and documents can be added to related record by clicking
button.
When Update button is pressed, the record will be updated.
With each file size is less than 10Mb, more than one document can be added to CPA information.
You can see all detail columns by checking the "Show all columns" box.
